At FLATOU, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal information:

• Name, shipping address, billing address

• Email address and phone number

• Payment information (via secure third-party processors)

• Order history and purchase preferences

• IP address, browser/device info, and cookies

2. How We Use Your Information

We use your personal data to:

• Fulfill your orders and deliver products

• Process payments and provide customer support

• Send order updates, newsletters, or promotional offers (if opted in)

• Analyze website performance and improve user experience

• Comply with legal obligations

3. Sharing Your Information

We never sell your personal data. We may share your information with:

• Payment gateways (e.g., Stripe, PayPal)

• Shipping partners (e.g., FedEx, UPS)

• Email service providers (e.g., Klaviyo, Mailchimp)

• Analytics tools (e.g., Google Analytics)

All third-party services are required to keep your data secure and confidential.

4. Cookies and Tracking

Our website uses cookies to:

• Enable core site functionality (shopping cart, login, etc.)

• Understand visitor behavior for analytics and marketing

• Personalize your shopping experience

You can control or disable cookies in your browser settings.

5. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data

• Correct or delete your personal information

• Opt out of marketing communications

• Withdraw consent where applicable

To make any requests, please contact us at [email protected] .

6. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date above.

9. Contact Us

If you have any questions about our privacy practices, please contact:

Email: [email protected]
Mailing Address: FLATOU, 3431 Johnson Street,Raleigh,North Carolina